Contact
Frequently Asked Questions
Can I modify or cancel my order after placing it?
Once an order is placed, we begin processing it quickly. If you need to make changes, contact us within 24 hours, and we’ll do our best to accommodate.
Can I put an item on layby?
We don’t offer traditional layby, but we do offer Afterpay, which allows you to shop now and pay later.
What is Afterpay?
Afterpay lets you split your purchase into four equal fortnightly payments, with no interest and no hidden fees when you pay on time. Your order is processed and shipped immediately, and you simply pay in installments over six weeks.
Ready to get started? Create an Afterpay account here
Where do you ship to?
We ship Australia-wide!
How long does shipping take?
• Standard shipping: 3–7 business days (Australia)
• Express shipping: 1–3 business days (Australia)
How much does shipping cost?
• Standard shipping: $12.50 (Australia)
• Express shipping: $20 (Australia)
How can I track my order?
Once your order has shipped, you’ll receive an email with tracking details.
What is your return policy?
We accept returns within 14 days of delivery for a store credit or exchange. Items must be unworn, unwashed, in original condition, and have all tags attached.
How to Return an Item
1. Email us at paradiseleura@gmail.com with your order number and reason for return.
2. We’ll provide instructions and the return shipping address. Returns can be sent to 167 Leura Mall, Leura NSW 2780.
3. Once we receive your return, we’ll process your store credit or exchange.
Important Notes
• Customers are responsible for return shipping costs. However, you can return your item in person at 167 Leura Mall, Leura NSW 2780 at no additional cost.
• Sale items are final and cannot be returned or exchanged.